HOW TO RIDE THE BUS
WELCOME ABOARD!
We want to welcome you aboard and eliminate the doubts you may have about
using the BTS buses. Learning to use public transportation is easy and enjoyable.
Our service is provided on Monday through Saturday. We do not operate on the
holidays of Christmas Day, New Year's Day, President's Day, Memorial Day,
Independence Day, Labor Day, and Thanksgiving Day.
PICK YOUR DAY AND TIME
Begin by finding the nearest bus stop to you. Here's an example of a bus stop sign.
In the center of the sign it will read: THE BUS STOPS HERE AT: 34 This simply means,
during operational hours, 34 minutes after each hour, (i.e., 1:34, 2:34, etc.) the bus
will pass by this stop. When the sign has two times designated, such as 04 and 34
it means service is every 30 minutes, 4 and 34 minutes after every hour.
GETTING ON AND OFF
As the bus approaches observe the destination sign have your exact fare ready,
drivers do not make change. Seat yourself safely and quickly towards the back
allowing the front seats for senior citizens and people with disabilities. Once seated
look at your surroundings check the driver's nameplate, bus number, information
posted for holidays, bus rules and other notices. Relax and enjoy your ride. When
you are near your stop press the yellow strip (or pull cord) located along the windows
to signal the driver. The strip will activate a chime, stop requested light will illuminate
and the driver will respond with a "Thank You". Never stand until the driver has made
a complete stop then exit through the rear door.
TRANSFERS
Transfers switch you to and from a mainline route to an adjacent (feeder) route. As you
board the bus and pay your fare simply ask the driver for a transfer. The transfer is
dated, timed and must be used within thirty minutes. As you board the transfer bus simply
hand the driver your valid transfer to pay for the ride.
Transfers are only valid between Main Line and Feeder routes and may only be used at
the two (2) transfer locations.
ROUTE AND SCHEDULE MATERIALS
Materials are made available to you at six (6) different consignment locations throughout
the community. Schedules are available on all buses, on our web site, and you may
request one by mail by calling our office at 883-2877. Acquainting yourself with system
materials will prepare you to have a fun and stress-free trip.
IF YOU NEED ADDITIONAL HELP OR INFORMATION, PLEASE CALL OUR CUSTOMER SERVICE
DESK AT 883-2877 |
The following information is found here: 1. Lost and Found Policy
2. Bus Stop and Bus Shelter Policy
3. Transfer Use Rules
4. Passenger Rules of Conduct
LOST AND FOUND POLICY
All items that are found on the bus or District property that appear to have some value
(wallet, purse, cash, jewelry, etc.) will be reported immediately to the Supervisor. If
a Supervisor is not available, the BTS office will be contacted. If the item is a purse or
wallet, it will not be opened until a Supervisor and a witness are present and together
they will note what contents are present. The Supervisor, or someone from the office
will then take that item of value back to the office and every attempt will be made to
contact the owner. If the owner is known and they ride the bus regularly, they will be
referred to the office. Valuable items will not be "saved" for them on the bus.
Items that have no apparent extra value such as books, mittens, umbrellas, etc. will
be brought in at the end of each shift and tagged with route, date, and employee name.
All items will be kept at the District office for 30 days, after which it will be donated to
charity, usually the Gospel Mission.
If you have lost an item please contact our office at 883-2877 during normal office hours.
BUS STOP AND BUS SHELTER LOCATION POLICY
Bus stops shall be located in areas along the routes that meet the following criteria in
the following order.
1. The stop is safe for customers, employees, and equipment. Generally, bus
stops are spaced apart to provide 3-4 stops per mile along a bus route.
2. The stop will serve our customers better than the existing stops.
3. Benches may be located at a bus stop if it is safe to do so and if there are at
least an average of Five(5) boardings per day at that location.
4. Bus shelters may be located at a bus stop if it is safe to do so and if there are
at least an average of ten (10) boardings per day at that location.
The Lead Mechanic will visit all bus shelter locations at least once a month to inspect
for cleanliness and needed maintenance.
The General Manager, Assistant Manager, and Field Supervisors should notice the
condition of all bus shelter and bus stop locations during the course of their daily
travels. Deficiencies noticed should be corrected by them personally (ie: pick up trash,
straighten bench, etc.) or reported to the maintenance staff. Additionally they should
visit and inventory every bus stop location at least twice (2) per year and take care of any
necessary repairs at that time.
TRANSFERS USE POLICY
Transfers switch you to and from a mainline route to an adjacent (feeder) route. As you
board the bus and pay your fare simply ask the driver for a transfer. The transfer is
dated, timed and must be used within the hour. As you board the transfer bus simply
hand the driver your valid transfer to pay for the ride.
Transfers are only valid between Main Line and Feeder routes and may only be used at
the two (2) transfer locations.
PASSENGER RULES OF CONDUCT
Approved by the Board of Directors on February 23, 1995
Amended October 24, 2001
Amended April 3, 2002
Any person using a service or facility of Basin Transit Service Transportation
District shall be subject to removal and suspension from use of those
facilities and/or services in the following circumstances:
1. If he or she engages in verbal or physical abuse of another passenger
or employee of the District.
2. If he or she refuses to pay the proper fare or refuses to follow the
basic riding rules as posted in all District buses.
3. If he or she consumes, uses or is under the influence of, intoxicants
or illegal drugs.
4. If he or she engages in any behavior, performance, or display that
disrupts the safe and efficient work performance of a District employee
and/or the safety of any passenger or invitee of the District.
5. If he or she fails to comply with the reasonable orders or instructions
of a District employee.
6. If the District receives written notification from any law enforcement
agency, court, district attorney or similar agency, that the individual
using the facility or service of the District is a danger to District
employees, passengers or invitees.
PASSENGER SUSPENSION AND GRIEVANCE PROCEDURES
1. In cases of an incident with a person on the bus or at a District bus
stop, bus shelter, or other District facility; the District employee on
the scene shall attempt to resolve the problem in an informal manner by
counseling that person. If that effort does not solve the problem, the
District employee will request that the person leave the bus or
facility. If that person refuses, a Field Supervisor shall be called to
attempt a resolution through further counseling with that person. If
the problem is of an emergency nature, the police and the Field
Supervisor will be contacted for assistance. The involved employee will
prepare an Incident Report prior to the end of their work shift to
include names and telephone numbers of witnesses.
2. When it appears the incident cannot be resolved by counseling with the
Field Supervisor, that person will be asked to leave the bus or
District facility voluntarily or with police assistance. The involved
Field Supervisors will prepare an Incident Report prior to the end of
their work shift to include names and telephone numbers of witnesses.
3. If the incident is an ongoing problem, part of a series of incidents or
is of such a nature that the person's continued use of District
facilities or services would or could constitute a danger to District
employees, passengers or invitees; the Field Supervisor shall notify
the person in writing outlining the issues and what corrective action
must be taken. Delivery of written notice may be by mail or personal
delivery by any District employee. In the event that corrective
actions are not followed or the person is a potential danger to
employees, passengers or invitees of the District, the Field Supervisor
shall suspend that person's access to District services and/or
facilities when deemed to be in the best interest of the District to do
so. A suspension of privileges by the Field Supervisor shall be in one
of the following increments: one (1) week; two (2) weeks;
thirty (30) days; or, indefinite.
4. Notice of suspension shall be given in writing and shall include
notification that, within ten (10) days from the date of notice, he/she
may request, in writing, an appeal hearing before the General Manager
and /or Assistant Manager.
5. If an appeal hearing is requested the effected person shall have the
burden of proof in order to establish reinstatement of access to
District facilities and/or services.
6. The General Manager's / Assistant Manager's decision shall be final.
The decision may be to: a) reinstate fully;
b) impose conditional reinstatement;
c) sustain the Field Supervisor's actions; or
d) suspend access privileges to District
facilities and/or services indefinitely.
7. If passenger's privileges are suspended indefinitely they may not apply
for reinstatement until after ninety (90) days.
NO REFUND POLICY
The District shall not provide a refund of the un-used portion of any pass,
ticket, token, or cash fare. If a person loses access privileges to District
facilities and/or services they forfeit the values of that pass, ticket, token
or cash fare.
REPORT TO BOARD
The Manager shall report all suspensions to the Board at the next following
Board meeting.
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